Shipping Policy

Last updated: 21 September 2026

This Shipping Policy explains how Twige processes and delivers orders placed through our website.

Shipping availability

Twige currently delivers within India. International shipping is not available at this time.

Delivery availability depends on whether our courier partners service the PIN code provided at checkout.

Shipping charges

Standard shipping charges are:

• ₹79 for orders up to ₹699
• ₹49 for orders from ₹699.01 to ₹998.99
• Free standard shipping for orders of ₹999 or more

The applicable shipping charge is shown at checkout before payment.

Order processing and dispatch

Twige products are produced on order. Production begins immediately after payment confirmation, so orders cannot be cancelled once placed.

Dispatch and delivery timelines may vary depending on the product, production requirements, destination, courier availability, public holidays, and order volume. Any available estimate shown during ordering is an estimate rather than a guaranteed delivery date.

Delivery timelines and delays

Delivery times vary by location. Delays may occur because of weather, logistics, courier disruptions, operational issues, government restrictions, public holidays, or other circumstances beyond our reasonable control.

Twige is not responsible for delays caused by third-party logistics partners or unforeseen circumstances, but we will provide reasonable assistance when an order is significantly delayed.

Order tracking

Tracking details will be shared when available using the email address or phone number provided at checkout.

If you need help with an order, contact us with your order number.

Delivery information

Customers are responsible for providing a complete and accurate delivery address and contact number at checkout.

Contact us as soon as possible if you notice an error. We will try to help, but changes might not be possible after an order enters processing or is dispatched.

If an order is returned because of an incorrect or incomplete address, failed delivery attempts, or customer unavailability, additional shipping charges will apply for re-dispatch. Re-dispatch timelines depend on logistics and product availability.

Delivery confirmation

An order is considered delivered once it has been received by you or a third party authorised by you, as evidenced by:

• A signature upon delivery; or
• OTP verification at delivery, where applicable.

The confirmation method may vary depending on the courier partner.

Damaged, incorrect, defective, or missing items

If you receive an incorrect, damaged, defective, or incomplete order due to an error from our side, contact us within 48 hours of delivery.

Please provide:

• Your order number
• A clear unboxing video
• Clear photographs showing the package, products received, and the issue

We will review the information provided. Where the issue is verified, we will offer an appropriate resolution, such as a replacement or correction, subject to applicable law.

If a package appears visibly damaged or tampered with at delivery, refuse delivery where reasonably possible and contact us immediately with photographs or video.

Cash on Delivery

Cash on Delivery is not currently available. Orders must be prepaid using the payment options offered at checkout.

Contact us

For shipping questions, tracking assistance, or delivery issues, email hello@twige.in or use our Contact page:

https://twige.in/pages/contact

Please include your order number so we can assist you efficiently.