By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by the following terms, policies, and conditions. Please read them carefully before proceeding.

The brand reserves the right to update or modify these terms, along with pricing, policies, or content, at any time without prior notice.

Shipping Policy

Free standard shipping is available on orders of ₹999 or more. Standard shipping costs ₹49 for orders from ₹699.01 to ₹998.99 and ₹79 for orders up to ₹699.

Orders are processed immediately after payment confirmation.

Delivery timelines may vary depending on location and production time. Delays due to logistics, weather, or operational issues may occur and will be communicated accordingly. The company shall not be held liable for delays caused by third-party logistics partners or unforeseen circumstances beyond our control.

Please ensure that the shipping details provided are accurate. In case of incorrect or incomplete information from the customer's end, the order may be returned to us, and additional shipping charges will be applicable for re-dispatch. Re-dispatch timelines may vary depending on logistics and availability.

An order shall be considered "delivered" once it has been received by you or a third party authorised by you, as evidenced by:

• Signature upon delivery, or
• OTP verification at the time of delivery (where applicable)

Please note that the method of delivery confirmation may vary depending on the courier partner.

Returns, Exchanges & Product Issues

We do not accept returns or exchanges for incorrect size selection, colour preference, or change of mind because products are produced on order.

If you receive an incorrect, damaged, or defective product due to an error from our side, please contact us within 48 hours of delivery and provide a clear unboxing video and clear photos showing the issue. We will review the information and, where the issue is verified, provide an appropriate resolution such as a replacement or correction, subject to applicable law.

Print & Colour Disclaimer: Slight variations in print size, placement, and colour may occur because of the printing process and differences between screens. Minor variations of this nature are not considered defects.

Cancellation Policy

Orders cannot be cancelled once placed since the production process begins immediately after confirmation.

Payment & Pricing Policy

All prices displayed on the website are final and inclusive of all taxes. Shipping charges are applied according to the order-value thresholds stated in the Shipping Policy above.

We reserve the right to modify prices, discontinue products, or update services at any time without prior notice.

COD Policy

Cash on Delivery (COD) is not available at the moment. All orders must be prepaid through online payment methods only.

International Shipping Policy

International shipping is not available at the moment.

Intellectual Property (IP) & Content Usage Policy

All content, designs, artwork, graphics, and creative outputs developed by the brand remain the intellectual property of the company unless explicitly agreed otherwise in writing.

Customers may share references, ideas, images, or content for customisation. By submitting such content, the customer confirms that they have the necessary rights, permissions, or licenses to use it. The company shall not be held liable for any copyright, trademark, or third-party rights violations arising from customer-provided content.

The brand reserves the right to refuse any design request that includes copyrighted, trademarked, offensive, or inappropriate material.

All custom designs created by the brand are for personal use only. Customers may not reproduce, resell, modify, distribute, or commercially exploit the designs without prior written consent from the company.

The company retains the right to use images, videos, and designs of completed products for marketing, portfolio, and promotional purposes, unless explicitly requested otherwise by the customer.

Any unauthorised use, reproduction, or duplication of the brand's designs, website content, or creative assets may result in legal action.

Right to Refuse Orders

The brand reserves the right to refuse or cancel any order that includes inappropriate, offensive, or non-compliant content, or if it does not align with our brand guidelines.

Size, Fit & Product Disclaimer

Size charts provided on the website are for reference. Slight variations may occur due to manufacturing processes.

Please note that product images are digital mockups, there may be slight variations in colour, as well as the size and placement of the print in the final product. Exact colour matching cannot be guaranteed due to screen differences and printing processes.

Customers are responsible for selecting the correct size. If unsure, we strongly recommend choosing one size up to create Oversized T-shirt look.

No exchanges or returns are allowed for such issues.

Customised Product Policy

All customised products are designed based on the information provided by the customer through the customisation form. Customers may share ideas, inspirations, preferences, and references.

Once the form is submitted, the design brief cannot be changed.

Designs are shared and approved step-by-step before printing. We accommodate up to two rounds of changes to ensure you're happy with the final design. In case additional revisions are required beyond this, an extra charge may be applicable.

Once the design has been approved and the balance payment has been made, no further changes to the design or size can be made, and the product is moved into production.

Delays in approval from the customer's end may impact overall delivery timelines.

Website & Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information on our website are accurate and current. However, errors, omissions, or differences in display may occur. We may correct information or cancel an affected order where necessary, and will notify the customer if an order is materially affected.

Service Availability

We do not guarantee that the website or any service will always be available, uninterrupted, secure, or error-free. Access may be suspended or restricted for maintenance, updates, technical issues, or circumstances beyond our reasonable control. We may modify or discontinue products, features, or services at any time, subject to applicable law and any confirmed customer orders.

Limitation of Liability

To the fullest extent permitted by applicable law, Twige will not be liable for indirect, incidental, special, or consequential loss arising from use of the website, inability to access the website, or reliance on its content. Nothing in these terms excludes or limits liability, warranties, remedies, or customer rights that cannot lawfully be excluded or limited.

Severability

If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or removed where necessary. The remaining provisions will continue in full force and effect.

Questions & Contact

Responsible business: Twige
Email: hello@twige.in
Postal address: Sri Agrasen Apartments, Plot Street Number 10, Sector 7, Dwarka, New Delhi, Delhi 110075, India

For questions about these terms, an order, or our services, please email us or use our Contact page. Please include your order number where applicable so we can assist you efficiently.

Governing Law & Jurisdiction

These Terms of Service and any separate agreement whereby we provide you services shall be governed by and construed in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

Cookies Policy

Like many websites, we use cookies to enhance your browsing experience, analyse site traffic, and improve our services.

By using our website, you consent to the use of cookies as described in our Privacy Policy. You may choose to disable cookies through your browser settings, though this may affect certain features of the site.