Refund policy

Returns, Exchanges & Refund Policy

Twige products are produced on order. We do not accept returns or exchanges for incorrect size selection, colour preference, or change of mind.

If you receive an incorrect, damaged, or defective product due to an error from our side, contact us within 48 hours of delivery at hello@twige.in. Please include your order number, a clear unboxing video, and clear photos showing the issue.

We will review the information provided. Where the issue is verified, we will offer an appropriate resolution, such as a replacement or correction, subject to applicable law.

Slight variations in print size, placement, and colour may occur because of the printing process and differences between screens. Minor variations of this nature are not considered defects.

Orders cannot be cancelled once placed because production begins immediately after confirmation.

For help, email hello@twige.in or use our Contact page: https://twige.in/pages/contact.